State licenses

Each number links to its record on NMLS Consumer Access.

Contact & hours

Office hours

  • Monday – Friday: 6:00 AM – 5:00 PM
  • Saturday: by appointment

Branch manager

Shonna Nelson

Loan Officer | Branch Manager

Complaints

To report a complaint, contact our Client Advocate Department. We will respond as soon as possible.

What our clients say

Tuan Truong
Huy Hoang làm việc rất tận tâm, giúp đỡ tận tình, làm việc rất chuyên nghiệp. Tôi rất là thích cách anh ấy làm việc. Cám ơn Huy Hoàng nhiều. (Translated by Google) Huy Hoang is very dedicated, helpful, and professional. I really like his work ethic. Thank you, Huy Hoang.
Deep “keithanice” Risal
I had an excellent experience working with Loan Factory and especially with Anil Shah. He helped me secure a very competitive market rate along with a zero-cost refinance, which made the whole process even more worthwhile. Anil truly went above and beyond at every step, making sure I understood everything and guiding me through the process smoothly. His responsiveness, professionalism, and attention to detail really stood out. I highly recommend Anil Shah and Loan Factory to anyone looking for a reliable and knowledgeable mortgage team.
Bakdaulet Isakhov
They provided detailed instructions at every step of my refinance and were super helpful pretty much 24/7.
Sushila Bhattarai
We used Loan Factory for our Home mortgage need. Anil guided us through all the steps and proactively kept us in loop about the process and advocated on our behalf. We appreciate Anil very much and we were provided a very good deal which very easily beat other deals that were quoted to us.
Justin James
I’m going to start and say Mrs Shonna and Samantha are both amazing. Definitely knows the meaning behind Team Work. Spoke with Mrs Shonna first and she go everything started for me and help get the most we could out of our cash out refinance. She got Ms Samantha on bored and went to work. Made it very very easy on my end all the way to end. Highly recommend and will definitely be sending others their way. Thank you again for all the head work and dedication.
Thanh Nguyen
Great service. Thanks for your assistance.

Meet our Charlotte loan officers

Showing 12 of 37 loan officers at this branch.

Frequently asked questions

Why should I choose a local mortgage broker in Charlotte, North Carolina?

A local broker in Charlotte understands the North Carolina housing market, has relationships with regional lenders, and can offer personalized guidance that national lenders cannot. Loan Factory's Charlotte team combines local expertise with access to a wide network of loan products.

What types of home loans are available at the Charlotte branch?

Our Charlotte branch offers conventional loans, FHA loans, VA loans, USDA loans, jumbo loans, and refinancing options. Contact us to discuss which program fits your financial situation.

Do you offer assistance for first-time homebuyers in Charlotte?

Yes. Our Charlotte loan officers specialize in guiding first-time buyers through every step — from pre-approval to closing. We also help you explore down payment assistance programs available in North Carolina.

Do I need an appointment to visit the Loan Factory office in Charlotte?

Walk-ins are welcome during business hours, but we recommend calling (408) 933-3124 to schedule an appointment so a loan officer can give you their full attention.

Ready to talk to the Charlotte team?

Start online in a few minutes — a licensed loan officer from this branch picks up from there.