State licenses

Each number links to its record on NMLS Consumer Access.

Contact & hours

Office hours

  • Monday – Friday: 6:00 AM – 5:00 PM
  • Saturday: by appointment

Branch manager

Daniel Lacic

Loan Officer

Complaints

To report a complaint, contact our Client Advocate Department. We will respond as soon as possible.

What our clients say

This branch has no Google reviews of its own yet, so these come from our headquarters.

CiCi Le
I would give Lucy and Kimberly 6 stars if I could, because 5 stars simply aren’t enough to describe how amazing they are ⭐⭐⭐⭐⭐⭐ A huge thank you to Lucy and my agent, Kimberly, for their incredible support throughout my home-buying journey! Both of them were absolutely wonderful. They were patient, knowledgeable, dedicated, and genuinely caring. They guided me through every step, answered all my questions, and went above and beyond to make sure everything went smoothly. Buying a home can be stressful, but having Lucy and Kimberly by my side made the entire experience so much easier and more enjoyable. I’m truly grateful for their hard work, time, and dedication in helping me make my dream of owning a home come true. If you’re planning to buy a home, I highly recommend Lucy and Kimberly. You will be in the best hands! Thank you both from the bottom of my heart. You deserve more than 5 stars!
Michelle Mendez
If you are in need of a realtor Roberto Soto is the one for you. 10/10 experience! Roberto made our first home purchase come true he was always available to answer any questions and help out with anything. He made our closing process easy as could be, we couldn’t have asked for a better realtor than Roberto. Loan Factory is the way to go!
Nguyet Dao
Thank you, Amilia and Evelyn, for helping my sister throughout the process! This is not first time working with Amilia, everything went smoothly. We truly appreciate your support, and excellent service.
Myesha Randolph
Greatttt working with the team and process simple
Tracy Do
Great customer service and quick closing date as scheduled, no delays.

Meet our Richland loan officers

Frequently asked questions

Why should I choose a local mortgage broker in Richland, Washington?

A local broker in Richland understands the Washington housing market, has relationships with regional lenders, and can offer personalized guidance that national lenders cannot. Loan Factory's Richland team combines local expertise with access to a wide network of loan products.

What types of home loans are available at the Richland branch?

Our Richland branch offers conventional loans, FHA loans, VA loans, USDA loans, jumbo loans, and refinancing options. Contact us to discuss which program fits your financial situation.

Do you offer assistance for first-time homebuyers in Richland?

Yes. Our Richland loan officers specialize in guiding first-time buyers through every step — from pre-approval to closing. We also help you explore down payment assistance programs available in Washington.

Do I need an appointment to visit the Loan Factory office in Richland?

Walk-ins are welcome during business hours, but we recommend calling (509) 591-5517 to schedule an appointment so a loan officer can give you their full attention.

Ready to talk to the Richland team?

Start online in a few minutes — a licensed loan officer from this branch picks up from there.