State licenses

Each number links to its record on NMLS Consumer Access.

Contact & hours

Office hours

  • Monday – Friday: 6:00 AM – 5:00 PM
  • Saturday: by appointment

Branch manager

Teena Nguyen

Corporate Loan Officer

Complaints

To report a complaint, contact our Client Advocate Department. We will respond as soon as possible.

What our clients say

Xue Qing Han
Mark was great to work with! He was professional, helpful, and responsive throughout the entire process. He made everything smooth and easy. Highly recommend him!
Rebecca Wanamaker
Steven Mack is amazing. He understands all of the components of the loan process and is very knowledgeable. We loved working with him. He is great at his job!
Scott Wanamaker
Steven Mack was phenomenal! Stuck with us from beginning to end, got us the best deal possible -better than any of the research we did on line through other sources. He went above and beyond and we will for sure return to him for future assistance.
Son Le
We really appreciate your kind and dedicated support. Strongly recommend. Good service and rate
Du Dang
⭐⭐⭐⭐⭐ Outstanding Service – Highly Recommended! I had an excellent experience working with Ethan and Teena throughout my home loan process. They were extremely professional, knowledgeable, honest, and dedicated to making everything as smooth and stress-free as possible. They took the time to explain every step, answered all my questions, and always kept me informed throughout the entire process. Their communication, attention to detail, and commitment to customer satisfaction were truly outstanding. Ethan and Teena went above and beyond to make sure everything was handled efficiently and professionally. I truly appreciate their hard work, patience, and dedication. I highly recommend Ethan and Teena to anyone looking for reliable, trustworthy, and exceptional mortgage services. Thank you both for making the home financing process such a great experience!

Meet our Orlando loan officers

Showing 12 of 100 loan officers at this branch.

Frequently asked questions

Why should I choose a local mortgage broker in Orlando, Florida?

A local broker in Orlando understands the Florida housing market, has relationships with regional lenders, and can offer personalized guidance that national lenders cannot. Loan Factory's Orlando team combines local expertise with access to a wide network of loan products.

What types of home loans are available at the Orlando branch?

Our Orlando branch offers conventional loans, FHA loans, VA loans, USDA loans, jumbo loans, and refinancing options. Contact us to discuss which program fits your financial situation.

Do you offer assistance for first-time homebuyers in Orlando?

Yes. Our Orlando loan officers specialize in guiding first-time buyers through every step — from pre-approval to closing. We also help you explore down payment assistance programs available in Florida.

Do I need an appointment to visit the Loan Factory office in Orlando?

Walk-ins are welcome during business hours, but we recommend calling (408) 877-8000 to schedule an appointment so a loan officer can give you their full attention.

Ready to talk to the Orlando team?

Start online in a few minutes — a licensed loan officer from this branch picks up from there.