Your local mortgage broker in Charleston, South Carolina
Contact & hours
Phone: (843) 986-6500
Email: info@loanfactory.com
Office hours
- Monday – Friday: 6:00 AM – 5:00 PM
- Saturday: by appointment
Complaints
To report a complaint, contact our Client Advocate Department. We will respond as soon as possible.
What our clients say
I highly recommend working with Lenny Jaen. Our transaction was far from straightforward—we were purchasing a second home through a complex financing structure, and there were multiple challenges throughout the process. Despite every hurdle, he remained responsive, knowledgeable, and solution-oriented from start to finish. He worked tirelessly to get us to the closing table, communicated clearly every step of the way, and never gave up when things became complicated. If you’re looking for a mortgage broker who can navigate challenging transactions and truly advocates for their clients, I wouldn’t hesitate to recommend him.
(Translated by Google) I am very grateful to Gabriela Atuesta; she helped me a lot until the end of this loan. Thank you again 🙏 (Original) Muy agradecida con Gabriela Atuesta me ayudò mucho hasta el final de este préstamo.. gracias nuevamente 🙏
(Translated by Google) I liked it, they answered my calls on time and helped me with all my questions... I recommend them 100% 😊 (Original) Me gustó me contestaron mis llamadas a tiempo me ayudaron con todas mis preguntas .. los recomiendo al 100 😊
Meet our Charleston loan officers
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Taleta Hollis
NMLS #2687507
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Jacqueline Wilson
NMLS #2572458
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John Orlando
NMLS #2184707
Frequently asked questions
Why should I choose a local mortgage broker in Charleston, South Carolina?
A local broker in Charleston understands the South Carolina housing market, has relationships with regional lenders, and can offer personalized guidance that national lenders cannot. Loan Factory's Charleston team combines local expertise with access to a wide network of loan products.
What types of home loans are available at the Charleston branch?
Our Charleston branch offers conventional loans, FHA loans, VA loans, USDA loans, jumbo loans, and refinancing options. Contact us to discuss which program fits your financial situation.
Do you offer assistance for first-time homebuyers in Charleston?
Yes. Our Charleston loan officers specialize in guiding first-time buyers through every step — from pre-approval to closing. We also help you explore down payment assistance programs available in South Carolina.
Do I need an appointment to visit the Loan Factory office in Charleston?
Walk-ins are welcome during business hours, but we recommend calling (843) 986-6500 to schedule an appointment so a loan officer can give you their full attention.
Ready to talk to the Charleston team?
Start online in a few minutes — a licensed loan officer from this branch picks up from there.